Fanny Chen Guilan is an experienced hospitality and customer service professional with over 24 years of industry expertise, including more than seven years as a WSQ-certified trainer. Her career spans senior leadership roles in renowned establishments such as Tung Lok Restaurants, Marina Bay Sands, and Putien Restaurant, where she consistently delivered operational excellence, financial performance, and outstanding guest experiences.
As General Manager at Tung Lok Restaurants, Fanny oversees the strategic direction, financial management, and operational performance of multiple outlets, driving growth through innovative business strategies and a strong focus on service quality. She plays a pivotal role in menu development, marketing initiatives, and talent mentoring, while ensuring compliance with stringent hygiene and safety standards. Her hands-on involvement in WSQ training programmes, including service excellence, food and beverage hygiene, and wine service, reflects her commitment to raising industry standards.
Fanny’s earlier roles include specialist service at Marina Bay Sands’ exclusive Paiza Club, where she provided discreet, personalised service to VVIP clientele, and operational leadership as Restaurant Manager for both Putien and Tung Lok’s Zhou’s Kitchen. In each role, she demonstrated exceptional leadership, strong commercial acumen, and the ability to inspire teams to achieve high levels of performance.
She holds a Diploma in Food and Beverage Management from Avanta Academy, alongside the WSQ Advanced Certificate in Training and Assessment (ACTA) and a range of specialised WSQ certifications in food hygiene, service delivery, and beverage operations. Bilingual in English and Chinese, she is equally effective in delivering training and coaching across diverse learner groups.
Fanny’s rare combination of extensive industry experience, proven leadership, and training expertise makes her a highly sought-after facilitator for hospitality, service excellence, and food and beverage operations programmes.
