Course Overview
Strengthen Employee Relationship Management Capabilities
Learn to resolve workplace issues, grievances, and disputes by applying structured approaches grounded in organisational policy and tripartite guidelines.
Master Conflict Resolution and Negotiation Techniques
Gain practical skills to manage complex employee conflicts, conduct resolution meetings, and apply proven negotiation models for fair outcomes.
Document and Assess Conflicts for Better Decision-Making
Understand how to document employee issues and resolutions effectively to support informed decisions and strengthen organisational practices.
Learning Outcome
Learning Unit 1: Understanding Employee Relationship Management
- Evaluate the role of tripartite parties and organisational policies in resolving employee relationship issues, grievances, and disputes.
- Develop techniques to address and resolve transactional issues within employee.
- Formulate approaches for engaging with relevant stakeholders to determine the authenticity of various claims.
Learning Unit 2: Resolving Employee Relationship Conflicts
- Formulate resolutions for intricate employee conflicts and disputes by applying negotiation models and methods with employees and stakeholders.
- Implement strategies for orchestrating negotiation and conflict resolution meetings with involved parties aimed at achieving mutually agreeable outcomes.
- Analyse insights from the industry’s best practices in managing employee relationships to formulate a comprehensive approach for overseeing the implementation of agreed outcomes.
Learning Unit 3: Documenting and Assessing Employee Relationship Management
- Examine documentation pertaining to employee conflicts and resolutions to assist in decision-making processes.
Minimum Entry Requirements
- Relevant WSQ Qualifications/ or at least a Diploma with 1 year of relevant working experience.
- For learners without relevant academic qualifications, they will be required to possess at least 2 years of relevant working experience.
- Learners who do not meet the entry requirements may be considered for admission to the course based on supporting evidence of competency readiness.
- Be able to listen, read, speak and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Literacy Level 5.
Important Note
- For the issuance of the Skills Badges, please note that there is a separate processing fee of $30.00 (before GST) payable to IHRP. Adept Academy shall collect the payment from participants directly.
Course Reference Code
TGS-2024041379
Mode of Training
Classroom
Fees
| Singapore Citizens (40 years old and above) |
|
|---|---|
| Full Course Fees (Before GST) | $850.00 |
| 9% GST (GST is calculated based on Full Course Fees) |
$76.50 |
| SkillsFuture Funding (Baseline) (50%) | -$425.00 |
| SkillsFuture Mid-Career Enhanced Subsidy (20%) |
-$170.00 |
| Nett Course Fees (After GST) | $331.50 |
| Singapore Citizens (21 to 39 years old), PRs / LTVP+ Holders (any age) |
|
|---|---|
| Full Course Fees (Before GST) | $850.00 |
| 9% GST (GST is calculated based on Full Course Fees) |
$76.50 |
| SkillsFuture Funding (Baseline) (50%) | -$425.00 |
| SkillsFuture Mid-Career Enhanced Subsidy (20%) |
NA |
| Nett Course Fees (After GST) | $501.50 |
| Funding Options |
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Post-Secondary Education Account (PSEA) Withdrawal Guidelines Eligibility Requirements
Checking PSEA Availability
Application Process
Late Application Policy For applications submitted less than 14 days before course commencement:
Frequently Asked Questions I am utilising my PSEA funds for this course, which fee structure applies to me?
PSEA Application Submission Guide When completing your PSEA Ad Hoc Withdrawal Application, please note:
* Important: Use the Course Reference Code found on our main page starting with TGS-xxx, not the skill code. For further enquiries regarding the usage of PSEA, please contact our administrative office at [email protected]. |
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UTAP Funding Eligibility This course qualifies for Union Training Assistance Programme (UTAP) funding for eligible members. Claim Procedure
|
| Singapore Citizens / PRs / LTVP+ Holders (any age) |
|
|---|---|
| Full Course Fees (Before GST) | $850.00 |
| 9% GST (GST is calculated based on Full Course Fees) |
$76.50 |
| SkillsFuture Funding (Baseline) (50%) | -$425.00 |
| Enhanced Training Support for SMEs (20%) | -$170.00 |
| Nett Course Fees (After GST) | $331.50 |
| Foreigners (any age) | |
|---|---|
| Full Course Fees (Before GST) | $850.00 |
| 9% GST (GST is calculated based on Full Course Fees) |
$76.50 |
| SkillsFuture Funding (Baseline) (50%) | NA |
| Enhanced Training Support for SMEs (20%) | NA |
| Nett Course Fees (After GST) | $926.50 |
Eligibility for SSG funding is limited to individuals holding a Long Term Visit Pass Plus (LTVP+). This support does not extend to holders of a Long Term Visit Pass (LTVP).
SMEs enrolling employees in WSQ training for the first time must declare their status through the SkillsFuture Business portal to qualify for SSG funding. For more information, please refer to https://file.go.gov.sg/sfec-claim-guide.pdf
Adept Academy reserves the right to reclaim and recover any and all amounts of funding that are not disbursed by SkillsFuture Singapore (SSG) in the event that a learner fails to successfully complete the required assessment(s) or for any other reason as determined by SSG.
| Absentee Payroll | |
|---|---|
| Funding rate: Flat rate fixed at S$4.50 per hour of attended training | 16 training hours x $4.50 = $72.00 |
| SkillsFuture Enterprise Credit (SFEC) | |
| Skills Future Enterprise Credit (SFEC) provides financial support for workforce training, applicable to both local and foreign employees. Eligible companies can receive up to 90% funding for course fees. | $850.00 x 90% = $765.00 |
| Enterprise Innovation Scheme | |
| Option 1: Tax Deductions/ Allowances 400% tax deductions/ allowances on up to $400,000 of qualifying expenditure per year | Option 2: Cash Pay-out Convert up to $100,000 of the total qualifying expenditure across all the qualifying activities for each YA into a non-taxable cash payout at a conversion rate of 20%, in lieu of tax deductions and/ or allowances. |
| Course Fee and Funding Information | |
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| Small and Medium Enterprise (SME) Criteria | |
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Subjected to individual company's budget availability for SFEC. For more information, please refer to https://www.enterprisejobskills.gov.sg/content/upgrade-skills/sfec.html
SMEs enrolling employees in WSQ training for the first time must declare their status through the SkillsFuture Business portal to qualify forSSG funding. For more information, please refer to https://file.go.gov.sg/sfec-claim-guide.pdf
Adept Academy reserves the right to reclaim and recover any and all amounts of funding that are not disbursed by SkillsFuture Singapore (SSG) in the event that a learner fails to successfully complete the required assessment(s) or for any other reason as determined by SSG.
| Foreigners (any age) | |
|---|---|
| Full Course Fees (Before GST) | $850.00 |
| 9% GST (GST is calculated based on Full Course Fees) | $76.50 |
| Nett Course Fees (After GST) | $926.50 |
FAQs
Doris Chen
Assistant Manager,
Business Development
+65 8518 5863
09:00am to 06:00pm (Day 1)
09:00am to 06:00pm (Day 2)
To Be Announced