Ernest Aristorenas is a highly accomplished Training and Development professional with over 12 years of experience in the catering, events, and service excellence industries. Renowned for his ability to identify performance gaps, design targeted training solutions, and inspire teams to achieve operational excellence, Ernest has delivered impactful learning programmes for both government and private sector organisations. His career is distinguished by a proven track record in service excellence training, leadership development, and employee engagement initiatives that have consistently driven measurable improvements in performance and customer satisfaction.
Currently serving as Training & Development Manager at Compass Group (Singapore) Pte Ltd, Ernest is responsible for conducting learning needs analyses, developing and delivering tailored training programmes, and aligning learning strategies with global and APAC business objectives. He has spearheaded initiatives to enhance safety training, streamline enrolment processes, and establish an internal culinary college, receiving outstanding feedback from learners and stakeholders alike.
His previous roles include Service Excellence Trainer at Tele-Centre Services Pte Ltd, where he was recognised among the top three trainers by the Contact Centre Association of Singapore, and Catering Manager roles where he successfully combined business development with training leadership to improve service delivery standards, increase revenue, and boost team morale. Ernest’s expertise also extends to large-scale event training, stakeholder engagement, quality assurance, and content development.
Fluent in English, Mandarin, Hokkien, and Malay, Ernest is adept at connecting with diverse audiences and fostering inclusive learning environments. He holds an Advanced Certificate in Learning and Performance (ACLP) from the Singapore University of Social Sciences, a Diploma in Mass Communication, and professional certification in marketing, alongside specialist training in Microsoft Business Intelligence and Data Analytics. His contributions to the industry have earned him multiple accolades, including the CCAS Service Excellence Trainer Award and commendations from high-profile government figures.
